CRM Executive – Real Estate
This is an open vacancy with one of our clients.
- Experience
- 0–4 years
- Where
- Delhi NCR
- Salary
- ₹3,50,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a CRM Executive – Real Estate to look after property buyers from booking through to handover. You will manage customer communication, track documentation and dues, and keep buyers informed at each milestone. Steady, honest communication after the sale is what turns buyers into advocates for a project.
What you'll do
- Act as the main contact for buyers after booking, answering queries on documents, schedules and progress.
- Send demand letters and reminders for instalments as each construction milestone is reached.
- Track agreement execution, registration paperwork and loan-related documents for every unit.
- Follow up on overdue dues politely and record each conversation in the customer file.
- Coordinate with sales, accounts and site teams to resolve buyer concerns quickly.
- Support negotiation on minor buyer requests within agreed guidelines, escalating anything beyond them.
What you'll bring
- 0–4 years of experience in real estate CRM, sales coordination or customer service.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Courteous yet firm communication when discussing dues, timelines and documents.
- Organised record-keeping across many buyers who are at different stages.
- Genuine interest in relationship management and in resolving issues fairly.
Good to have
- Prior experience in the real estate and property sector in a post-sales role.
- Familiarity with property booking, agreement and registration processes.
- Exposure to working with a CRM system to maintain customer records.