Customer Experience Executive – Real Estate
This is an open vacancy with one of our clients.
- Experience
- 0–4 years
- Where
- Noida
- Salary
- ₹3,50,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Customer Experience Executive – Real Estate to make every interaction a property buyer or prospect has feel well handled. You will welcome visitors, answer enquiries, follow up after visits and help resolve concerns. Small details in how buyers are treated often decide whether they choose to buy and later recommend the project.
What you'll do
- Welcome prospective buyers at the project site or sales gallery and make sure they are attended to promptly.
- Respond to phone and email enquiries with accurate project information and clear next steps.
- Check in with visitors after their visit to understand their impressions and any remaining questions.
- Capture feedback and concerns, and pass them to the right team with clear notes.
- Keep lead and customer records updated so sales colleagues always have full context.
- Help existing buyers with routine requests and gather answers from the relevant internal teams.
What you'll bring
- 0–4 years of experience in customer service, hospitality or real estate sales support.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- A warm, professional manner with walk-in visitors and with callers.
- Good listening skills and the ability to stay calm with unhappy customers.
- Organised follow-up and accurate note-taking after every interaction.
Good to have
- Prior experience in the real estate and property sector in a customer-facing role.
- Exposure to hospitality-style service standards and guest handling.
- Familiarity with lead management or CRM tools used to track enquiries.