Customer Experience Executive – Retail
This is an open vacancy with one of our clients.
- Experience
- 0–4 years
- Where
- Gurugram
- Salary
- ₹3,50,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Customer Experience Executive – Retail to make every store visit feel welcoming and well handled. You will assist shoppers, resolve concerns on the spot, then gather feedback that helps the store improve. A smooth visit is often what turns a browser into a buyer.
What you'll do
- Welcome shoppers as they arrive, pointing them quickly towards what they came for.
- Show products clearly, suggesting options that suit each shopper's taste or purpose.
- Handle complaints, returns or exchanges calmly, following store policy.
- Collect feedback at the end of visits, logging recurring concerns for the store team.
- Support store sales by helping hesitant shoppers reach a confident decision.
- Keep waiting areas or trial rooms tidy, organised, ready for the next visitor.
What you'll bring
- 0–4 years of experience in retail, customer service or hospitality.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- A patient, good-humoured manner with a genuine wish to help people.
- Composure with clear words when a situation becomes difficult.
- Willingness to work towards store sales targets as part of a team.
Good to have
- Exposure to luxury settings where expectations of service run high.
- Familiarity with point-of-sale systems used for billing or returns.
- Experience running simple feedback surveys, then reading what they show.