Customer Relationship Manager – Real Estate
This is an open vacancy with one of our clients.
- Experience
- 3–7 years
- Where
- Jaipur
- Salary
- ₹7,00,000–₹12,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Customer Relationship Manager – Real Estate to own relationships with property buyers and protect their confidence through a long purchase journey. You will resolve escalations, oversee follow-ups and negotiate fair outcomes when issues arise. The role matters because buying property is one of the biggest decisions most customers ever make.
What you'll do
- Own relationships with a portfolio of buyers from booking right through to possession.
- Resolve escalated concerns about timelines, changes or documentation through calm negotiation.
- Set follow-up standards so every buyer receives timely, accurate updates on their unit.
- Work with the sales team on the handover of new bookings so nothing promised is lost.
- Spot referral opportunities among satisfied buyers and pass them to the sales team.
- Analyse complaint patterns and propose changes that stop the same issues recurring.
What you'll bring
- 3–7 years of experience in customer relationship management, preferably within real estate.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Strong negotiation and conflict resolution skills in emotionally charged situations.
- Clear, empathetic communication in both spoken and written form.
- A structured way of tracking commitments made to a large number of customers.
Good to have
- Prior experience in the real estate and property sector managing buyer relationships.
- Familiarity with booking, agreement and possession processes for residential units.
- Exposure to sales roles, giving you insight into what buyers were told before booking.