Customer Service Associate
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Noida, Pune
- Salary
- ₹3,00,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; relevant experience or demonstrated skills preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Customer Service Associate to resolve customer queries quickly and courteously in a call centre setting. You will handle incoming queries, record each interaction in the CRM, then follow up until issues are closed. Every conversation shapes how customers feel about the service they receive.
What you'll do
- Answer customer calls or messages, listening carefully to understand each query.
- Resolve common queries on the first contact using approved processes.
- Log every interaction in the CRM with accurate notes on the outcome.
- Escalate complex cases to the right team, keeping the customer informed of progress.
- Follow up on open cases until the customer confirms the issue is resolved.
- Meet the quality standards plus response times set for your process.
What you'll bring
- 0–3 years of experience in customer service or a call centre; freshers are welcome to apply.
- A graduate degree in any discipline; relevant experience or demonstrated skills are preferred.
- Clear, polite communication with good listening skills on every call.
- Patience with a steady tone when customers are frustrated or upset.
- Basic computer skills with accurate typing for keeping CRM notes.
Good to have
- Previous experience in a BPO or call centre process.
- Familiarity with CRM systems or standard query categories.