Customer Success Executive
This is an open vacancy with one of our clients.
- Experience
- 0–4 years
- Where
- Bhopal, Delhi NCR, Bengaluru, Remote India
- Salary
- ₹3,00,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Customer Success Executive to help clients get full value from the service they have signed up for. You will onboard new clients, check in regularly, while coordinating with internal teams to clear any obstacles. Clients who succeed are the ones who stay and buy more.
What you'll do
- Guide new clients through onboarding, making sure they know how to use the service.
- Check in with assigned clients regularly to understand their progress or concerns.
- Coordinate with operations colleagues to resolve client issues quickly.
- Track client usage, feedback plus renewal dates in a shared record.
- Spot clients who could gain from additional services, passing them to business development.
- Document recurring questions so that help material can improve over time.
What you'll bring
- 0–4 years of experience in customer success, client servicing or account support.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Friendly, proactive communication with a steady, reliable approach to follow-up.
- Good coordination skills across several internal teams at once.
- Curiosity about how clients use the service, especially where they struggle.
Good to have
- Exposure to consumer, e-commerce or professional services businesses.
- Familiarity with CRM or customer success tools for tracking client health.