Customer Success Manager
This is an open vacancy with one of our clients.
- Experience
- 3–8 years
- Where
- Delhi NCR, North India, Bengaluru, Mumbai
- Salary
- ₹6,00,000–₹12,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Customer Success Manager to make sure a portfolio of customers achieves what it signed up for, then keeps coming back. You will map success plans, run renewal conversations, while fixing the processes that let customers down. Retention is the clearest measure of how well you do.
What you'll do
- Agree measurable success goals with every customer in your portfolio at the start.
- Run periodic business reviews that show progress, setting priorities for the coming period.
- Steer renewal discussions, surfacing expansion openings for business development colleagues.
- Watch usage or sentiment signals, intervening early when engagement starts to fall.
- Redesign onboarding steps based on where customers actually get stuck.
- Mentor customer success executives on communication, coordination or handling objections.
What you'll bring
- 3–8 years of experience in customer success, account management or client servicing.
- A graduate or postgraduate degree in a relevant field; relevant experience can be considered for some assignments.
- A proven record of lifting retention or growing revenue from existing customers.
- Confidence in commercial conversations with stakeholders on the customer side.
- A structured approach to processes, data plus follow-up across a portfolio.
Good to have
- Prior experience in the consumer, e-commerce or professional services sector.
- Familiarity with health scoring or early indicators of churn.
- Experience writing an onboarding playbook from a blank page.