Customer Support Executive
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Noida, Bengaluru
- Salary
- ₹3,00,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; relevant experience or demonstrated skills preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Customer Support Executive to help customers solve problems and get answers they can rely on. You will own support cases from first contact to resolution, keep the CRM accurate, while making sure follow-ups happen when promised. Consistent, accurate support is what keeps customers trusting the process.
What you'll do
- Take ownership of support cases, working through them in order of urgency.
- Diagnose each issue by asking focused questions, then checking the customer's details.
- Explain solutions in plain words, whether by phone or in writing.
- Update the CRM at every step so any colleague can pick up the case.
- Call or write back to customers as promised to confirm the fix worked.
- Point out repeated issues to the process team so root causes can be addressed.
What you'll bring
- 0–3 years of experience in customer support, help desk work or BPO operations.
- A graduate degree in any discipline, with relevant experience or demonstrated skills preferred.
- Problem-solving ability with a calm, methodical way of working through issues.
- Good written as well as spoken communication with customers of all kinds.
- Reliability in honouring every follow-up commitment you make.
Good to have
- Familiarity with ticketing or CRM systems used in support teams.
- Exposure to working against quality or resolution measures.