Feedback & Reviews Coordinator
This is an open vacancy at HappinessCue.
- Experience
- 0–4 years
- Where
- Lucknow
- Salary
- ₹3,50,000–₹6,50,000 per year
- Work mode
- On-site, Hybrid, Remote
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
More roles in: Customer Service & Experience, Lucknow
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About the role
HappinessCue is hiring a Feedback & Reviews Coordinator to gather and manage what clients say about their sessions with independent experts. Honest, well-handled feedback helps people choose experts and helps the service improve, and you will run that process from request to resolution.
What you'll do
- Request feedback from clients after sessions and follow up when responses are incomplete.
- Moderate reviews before publication, checking each one against the review policy for fairness and appropriateness.
- Share feedback with experts constructively and coordinate responses to any disputed reviews.
- Analyse feedback trends and summarise themes for service, quality and expert success colleagues.
- Route serious complaints raised in feedback to the right colleague quickly, with full context.
- Keep feedback and review records organised, accurate and confidential.
What you'll bring
- 0–4 years of experience in customer feedback, review moderation, quality or customer service roles.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Strong attention to detail and fair, consistent judgement.
- Tactful communication with both clients and experts about sensitive feedback.
- Organised follow-up on review requests, disputes and escalations until each is closed.
Good to have
- Familiarity with survey design or customer satisfaction measures.
- Exposure to review moderation on a marketplace or service platform.