Hospital Patient Coordinator
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Gurugram, Noida, Mumbai
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate; healthcare administration, hospital operations or customer-service exposure preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Hospital Patient Coordinator to guide patients through their hospital journey, from appointment to discharge. You will coordinate between patients, families, doctors and departments, keep documentation in order and make sure nobody is left unsure of the next step. Good coordination eases a stressful time for patients.
What you'll do
- Walk patients through admission, tests, consultations and discharge steps.
- Liaise with doctors, nursing and support departments to keep each patient's plan on track.
- Arrange procedures and follow-up appointments and explain the details to patients clearly.
- Check that patient forms and consents are complete before each stage of care.
- Keep families informed and respond to their concerns with care and honesty.
- Escalate delays or bottlenecks quickly so they can be resolved.
What you'll bring
- 0–3 years of experience in patient coordination, hospital administration or customer service.
- A graduate degree and a caring, well-organised approach to work.
- Empathetic communication with patients and relatives during stressful moments.
- The ability to coordinate many people and tasks at the same time.
- Accuracy with patient records, forms and consent documents.
Good to have
- Exposure to ward or outpatient administration in a hospital setting.
- Familiarity with admission, transfer and discharge processes in a hospital.
- Prior patient-facing experience gained anywhere in the healthcare sector.