Pharma Customer Support Executive
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Jaipur, Lucknow, Chandigarh
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / B.Pharm. / B.Sc. or relevant qualification as required by the client
To apply you need a CV on file.
To apply for this role, sign in or create an account.
About the role
One of our prestigious clients is hiring a Pharma Customer Support Executive to answer customer queries about pharmaceutical products accurately and promptly. You will share approved product information, coordinate with territory teams, follow up on issues and report on what customers are asking. Reliable support keeps customers confident in the products and the service behind them.
What you'll do
- Respond to customer queries on products, availability and orders with accurate information.
- Share approved product information clearly with doctors, chemists and distributors.
- Coordinate with territory sales teams to resolve customer issues in their areas.
- Follow up on complaints and pending requests until they are closed.
- Maintain records of queries and prepare regular reports on emerging trends.
- Build good working relationships with regular customers and trade partners.
What you'll bring
- 0–3 years of experience in customer support, pharma operations or sales support; freshers may apply.
- A graduate degree, B.Pharm. or B.Sc., or a relevant qualification as required by the client.
- Clear communication and accuracy when relaying product details.
- Organised follow-up and dependable habits when preparing reports for colleagues.
- A patient, helpful approach to customer issues and complaints.
Good to have
- Prior experience in the pharma or biotech sector in a support role.
- Familiarity with product complaint handling and pharmacovigilance procedures.
- Exposure to coordinating supply questions with distributors and stockists.