Senior Manager – Customer Experience
This is an open vacancy with one of our clients.
- Experience
- 8–12 years
- Where
- Delhi NCR
- Salary
- ₹18,00,000–₹28,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Senior Manager – Customer Experience to raise service standards in luxury retail stores while connecting them to sales results. You will run experience initiatives, guide store teams through performance reviews, then turn client insight into practical changes. The work is hands-on at store level while shaping standards for the wider business.
What you'll do
- Roll out experience standards across stores, auditing how consistently they are delivered.
- Partner with store managers to diagnose service gaps, then agree what will change.
- Run performance reviews that weigh service quality alongside sales outcomes.
- Design training content with coaching routines for client-facing store teams.
- Read feedback beside sales data to decide which in-store changes matter most.
- Handle the most sensitive client escalations personally, fairly, with discretion.
What you'll bring
- 8–12 years of experience in luxury retail, store operations or customer experience management.
- A graduate or postgraduate qualification in a relevant discipline.
- Strong understanding of what luxury clients expect from service.
- Experience managing teams, including their performance, across several stores.
- The ability to combine a service focus with disciplined sales management.
Good to have
- Prior experience in the luxury retail sector at multi-store level.
- Exposure to clienteling or personalised selling initiatives in luxury stores.