Session Support Executive
This is an open vacancy at HappinessCue.
- Experience
- 0–4 years
- Where
- Gurugram, Jaipur
- Salary
- ₹3,50,000–₹6,50,000 per year
- Work mode
- On-site, Hybrid, Remote
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
More roles in: Customer Service & Experience, Gurugram, Jaipur
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About the role
HappinessCue is hiring a Session Support Executive to look after the practical arrangements around each session booked with an independent expert. You will help clients and experts with session access, timing and follow-up, so that the session itself can run without interruption.
What you'll do
- Check upcoming sessions and confirm that clients and experts have the details they need to join.
- Resolve practical issues around sessions, such as access problems, late joining or a change of time.
- Coordinate with scheduling colleagues when a session must be moved or an expert becomes unavailable.
- Follow up with clients after sessions about their experience and record any service concerns.
- Escalate service complaints to the right colleague with a clear summary of what happened.
- Keep session logs accurate so recurring problems can be spotted and fixed.
What you'll bring
- 0–4 years of experience in customer service, service desk or operations coordination.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Calm, clear communication when something goes wrong just before or during a session.
- Attention to detail and dependable follow-up on every open issue.
- Comfort following defined processes and suggesting improvements where they fall short.
Good to have
- Exposure to customer experience work in appointment-based services.
- Familiarity with ticketing or issue-tracking systems for logging service problems.